shipping and return.

Shipping

 

Standard, worldwide shipping for regular collection item is free. The rate of the express shipping is based on individual calculation.

The cost of the shipping the items from Sample Sales is:

UE: 20€

​​

World / outside EU: 50-70€

 


Returns & exchanges

If you’d like a different size, another style or return, please send an email to info@pollacki.com to notify us of your request. We will get back to you within 48 hours.  You can return all shoes and boots from the regular collection that are made to order.

 

All of our custom-made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products unless they are damaged. In such case, please make your claim within 10 days of receiving your products by emailing us at info@pollacki.com and attach the photos of products.

To return your product, please mail your product to:

 

Pollacki Adam Kuty 

Bieniewicka str. 10/14/39

01-632 Warsaw

Poland

1. You will be responsible for paying for your own shipping costs for returning your item. 

2. Our policy lasts 10 days. If 10 days have gone by since you receive the product, unfortunately, we can’t offer you a refund or exchange.

3. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

4. In below situations only partial refunds are granted (if applicable): 
-Any item with obvious signs of use.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 10 days after delivery.

5. Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

9. Only regular priced items may be refunded, unfortunately sample sale items cannot be refunded or returned.

10. If you have any questions, please contact us at info@pollacki.com or call us at +48 605 607 522. Please do not proceed with the return if you have any doubt.

 

Cancellations

Our team works hard to ensure that you have your order out in a timely fashion so we start the creation process immediately after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing.